Returns & Exchange Policy
RETURNS & EXCHANGES POLICY
AT KIWI CORE, WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE. IF YOU'RE NOT HAPPY FOR ANY REASON, WE'RE HERE TO HELP. PLEASE REVIEW OUR POLICY BELOW FOR RETURNS, EXCHANGES, AND REFUNDS.
1. ELIGIBILITY FOR RETURNS
ITEMS MUST BE RETURNED WITHIN 30 DAYS OF THE ORDER DATE.
ITEMS MUST BE UNOPENED TO BE ELIGIBLE FOR RETURNS.
ITEMS MARKED FINAL SALE, CLEARANCE, OR NON-RETURNABLE ARE NOT ELIGIBLE FOR RETURN.
2. HOW TO START A RETURN OR EXCHANGE
TO INITIATE A RETURN OR EXCHANGE:
EMAIL US AT SUPPORT@KIWICORELLC.COM WITH YOUR ORDER NUMBER AND THE REASON FOR THE RETURN.
WE WILL RESPOND WITHIN 1–2 BUSINESS DAYS WITH INSTRUCTIONS.
RETURN ADDRESS: KIWI CORE LLC, 123 E WINDSOR RD, GLENDALE, CA 91205
3. REFUNDS
ONCE WE RECEIVE AND INSPECT YOUR RETURNED ITEM, WE WILL NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND.
IF APPROVED, YOUR REFUND WILL BE PROCESSED TO THE ORIGINAL PAYMENT METHOD WITHIN 5–10 BUSINESS DAYS.
ORIGINAL SHIPPING CHARGES ARE NON-REFUNDABLE.
4. EXCHANGES
WE OFFER EXCHANGES FOR DIFFERENT PRODUCTS IN STOCK AS LONG AS THE VALUE IS THE SAME OR LESSER THAN THE ORIGINAL ORDER.
IF THE REQUESTED ITEM IS OUT OF STOCK, A REFUND WILL BE ISSUED INSTEAD.
5. RETURN SHIPPING COSTS
CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS, UNLESS THE ITEM WAS RECEIVED DAMAGED.
WE RECOMMEND USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE, AS WE CANNOT GUARANTEE RECEIPT OF RETURNED ITEMS.
6. DAMAGED ITEMS
IF YOUR ITEMS ARRIVED DAMAGED:
CONTACT US AT SUPPORT@KIWICORELLC.COM WITHIN 7 DAYS OF DELIVERY.
WE’LL PROVIDE A PREPAID SHIPPING LABEL AND ARRANGE FOR A REPLACEMENT OR FULL REFUND.
7. QUESTIONS?
IF YOU NEED HELP WITH A RETURN OR EXCHANGE, PLEASE CONTACT US:
EMAIL: SUPPORT@KIWICORELLC.COM